Some of Our Services

 Clients experience your spa differently than your team does. What stands out to staff members might not even register for clients, and vice versa. As a spa owner, it’s easy to become so immersed in daily operations that small but impactful details get overlooked.  

Our Secret Spa Shopper service provides an objective, expert evaluation of your spa through the lens of a client. We identify areas for improvement, opportunities to enhance the guest experience, and strategies to elevate your business—all from an impartial, industry-savvy perspective.

 We understand how challenging it can be to hire and properly train new employees while keeping your spa running smoothly. When your team is busy with clients, finding time for thorough training can feel impossible.

That’s where we come in. Our new hire training program ensures that your newest team members receive professional, hands-on guidance without disrupting your daily operations. We help them:

✔️ Learn your service standards and protocols
✔️ Develop strong client communication skills
✔️ Gain confidence in their techniques and treatments

This allows your experienced staff to stay fully booked, while we prepare your new hires to deliver exceptional service from day one.

 Consistency is key to client retention and business success. We understand the importance of ensuring that every staff member upholds your spa’s high standards.

Our experienced professionals, known for their exceptional client return rates, will help you:
✔️ Standardize service protocols across your team
✔️ Identify areas for improvement to enhance client experience
✔️ Ensure consistency in treatments, customer interactions, and spa operations

By maintaining a uniform level of excellence, you’ll not only increase client satisfaction and retention but also save time and money by preventing costly mistakes.

Let’s refine your spa’s quality standards—so every client experience is exceptional.

 Creating profitable, effective, and sustainable spa services is more than just adding something new to your menu—it requires strategic planning and industry expertise.

With over 26 years of experience in service development, we understand every aspect of designing treatments that maximize revenue, enhance the client experience, and protect your staff from burnout and injury.

We help you:
✔️ Develop unique, high-demand services tailored to your spa’s brand
✔️ Ensure profitability by pricing services effectively
✔️ Prioritize staff well-being to prevent repetitive strain and long-term injury.

Let’s create services that benefit both your business and your team.

 Running a spa comes with unique challenges, and sometimes you just need an experienced industry expert to help you navigate them.

We provide one-on-one consulting to discuss the specific issues that may be holding your business back. Whether it’s operations, staffing, profitability, or growth strategy, we’ll help you identify solutions—or connect you with the right professionals if it’s outside our expertise.

We firmly believe in sticking to what we do best and ensuring you receive expert guidance in every area of your business.